24/7 Support Service - Dev Team

24/7 Support Services

We understand that your business needs reliable support around the clock. That's why our new 24/7 support service ensures that no matter when an issue arises, we're here to help - providing peace of mind and efficient resolution.

What’s included

  • 24/7 Support

    Including UK and PH public holidays.

  • Dedicated team

    Issues are promptly allocated to our dedicated support team.

  • Fast response

    1-4 hour response time based on priority scoring.

What’s not included

  • Hosting

    This service doesn't include hosting.

  • Third-party services

    We don't cover third-party services.

  • Supplier support hours

    If issues are with other suppliers, the time spent will be billed as support hours.

As a business, it’s hard to ensure your systems are covered 24/7 but we can offer that reassurance. Our new 24/7 hour support portal does what it says on the tin - giving you and your team that peace of mind.

Brad Simms

COO, Dev Team

Data-driven support

Our Quarterly Business Reviews (QBRs) provide data and feedback on support usage and performance, ensuring we meet your expectations and make necessary adjustments.

Get in touch

Get the support you need, whenever you need it.

Speak to a member of our team about 24/7 support portal.

Get in touch