Introducing Dev Team’s new 24/7 support services, designed to provide round-the-clock assistance, real-time updates, and rapid issue resolution to keep your business running smoothly.
Dev Team round-the-clock assistance.
We have first hand experience in seeing how valuable each minute of operation can be. This new Dev Team feature is geared towards protecting our clients’ profitability against website downtimes by giving them the quickest possible resolution.
ASAP Resolution
24/7 support means that Dev Team’s developers are on standby at all times to provide technical support. When a client raises a support ticket, the resolution process begins the minute they press send.
Real-time Updates
Transparency is the most valuable part of the support process. Dev Team provides real-time updates from the moment a ticket is created until the issue is resolved, removing any status uncertainty for our clients and their stakeholders.
Peace of mind and clear reporting were built-in when we designed our 24/7 Support Service.
Tickets that Can’t Wait
Not all emergencies look the same, so we’re giving our clients the power to decide the priority of their tickets based on what makes sense to their business operations. This, again, is our commitment in being your partner in profitability.
What About the Holidays?
The most difficult staffing season of the year also happens to be the biggest source of revenue in e-commerce. This makes support team availability absolutely critical. Our dedicated team will not only be available during the holidays, but will be ready for the increased traffic.
We work year-round, 24/7, making sure your business is running at the peak of the season. This service can be a keystone in protecting your business against interruption, no matter the hour or time of year.
Looking for a Profitability Partner?
Dev Team’s 24/7 Support Services embody a true partnership in ensuring your business runs smoothly at all hours, every day of the year.
By offering immediate resolutions, real-time updates, and flexible ticket prioritisation, we put the power in your hands while safeguarding your profitability. No matter the season or situation, you can trust that your operations are supported by a dedicated team, giving you peace of mind so you can focus on the rest of your business.
