Introduction
Shopping has evolved from a nine-to-five operation into a 24/7 digital enterprise. Today’s businesses are no longer constrained by time zones because customers expect instant access to services regardless of when or where they shop. Hailing a crucial need for 24/7 support.
With such high expectations, it’s crucial to maintain business continuity. Any disruption—no matter how small—can lead to significant losses in customer trust and revenue.
The Accelerating Pace of e-commerce
2025 is shaping up to be a year of rapid transformation in e-commerce, and here are a few reasons why:
- AI-driven personalisation – AI and machine learning are enhancing shopping with tailored recommendations and real-time support.
- Mobile commerce growth – mobile commerce is projected to account for around 70% of all ecommerce sales by the end of 2024, underscoring the need for mobile-optimised experiences.
- Expansion of social commerce – social media is becoming a major sales channel, with platforms like TikTok Shop driving direct purchases through shoppable posts and live-streaming sales events.
The common theme is clear
Adapting to customers’ evolving preferences for personalised, mobile, and social shopping experiences is crucial. As online business becomes more relentless the demand for seamless, omnichannel buyer experiences has never been greater.
We all know technical issues can strike at any time and downtime can mean loss of revenue and customer loyalty (and a number of viral memes). Dev Team’s new 24/7 Support Service comes at a pinnacle time to fill a gap in technical support. With this service, we’re mitigating the risk of downtime and offering the support businesses desperately need.
Why are we offering 24/7 Support now?
We looked at the most effective way we can reduce our clients’ downtime, and 24/7 Support is the clear answer. So the real question is – why haven’t we offered it sooner? As customer demand and the complexity of e-commerce transactions grow, technology must keep pace. Regardless of platform, channel, or location, customers expect seamless support. Increasing client inquiries about “what happens if” and “out of hours” issues have driven us to deliver a solution. 24/7 Support Services provides peace of mind and ensures customer needs are met around the clock.
A no-brainer for e-commerce brands
As brands grow and demand for their products increase, the need for 24/7 technical support will only become more pressing. Businesses that don’t adapt will quickly fall behind in an increasingly competitive market.
We’ve recognised this need and created a solution that, is not only cost-effective, but ensures you don’t compromise on quality. It sounds confident, but we’re certain our service lives up to it. Get in touch if you’d like to hear more about 24/7 Support Services.
